Stock & Sample Sales, Returns and Refunds Policy

For Customers in European Union Countries:

• Packages must be inspected by the customer within 14 days of receipt; claims will not be admissible beyond this period.
• To initiate a return, send an email to orders@dragondiffusion.com within 14 days of receiving the goods. Include the following information in the email: Name, order number, and reference the product(s) to be returned.
• Returned product(s) must be new, unused, and in their original box in perfect condition. Any unpackaged product will be refused or subject to a €9 withholding on the refund.

For International Customer (Outside EU Countries):

• All sales are considered final for international orders. By completing the purchase, the customer acknowledges and agrees to this no-returns and no-refund policy.
• We recommend carefully reviewing product details and specifications before placing an international order.