Shipping & Taxes

 

DELIVERY COST

The cost of shipping is displayed directly at checkout and calculated according to your country of delivery. It varies between €12, €19, €25, €29 and €40.

SHIPPING DELAY

All our bags are made to order and woven by hand. We currently need 12-14 weeks to weave a bag. As soon as it's ready, you'll receive an email with the tracking number.

Any cancellation request made after 45 calendar days after the date of confirmation of your order can not be taken into account.

Returns are the responsibility of customers and at their cost.

STOCK & SAMPLE SALES

Please allow 3 business days for order preparation.

Standard shipping time is 3-4 business days.
We are not responsible for any additional delays caused by the transporter.

TAXES AND DUTIES

UK customers must pay an import tax of approximately 21%. These taxes are payable to our shipper (DHL) on arrival in the UK, prior to delivery.

We ship to all destinations outside EU on a DDU basis (delivery duty unpaid) which means we are responsible for ensuring goods arrive safely to customers destination and customers are responsible for import duties.

If the recipient refuses delivery of their order for any reason your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund OR if the package is returned because you refused to pay the import duties the cost of returning the parcel to our warehouse will also be deducted from the refund of your order.