Terms of Service

By visiting the Site, you are accepting and consenting to the practices described in the Terms of Service. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.
Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Dragon Diffusion’s Privacy Policy before you register to use this Site or any of this Site's services.
Please read the Terms of Service or General terms and conditions of sale and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.

TERMS OF SERVICE

This document (General Terms and Conditions of Sale or Terms of Service) defines the conditions applicable to sales concluded between, on the one hand, persons wishing to make a purchase via the Dragon Diffusion website www.dragondiffusion.com hereinafter referred to as "the customer "and on the other hand the company Dragon Diffusion SPRL whose head office is located at Rue de l’agriculture 103, 1030 Bruxelles, whose intra-community VAT number is BE0434 289 091, hereinafter referred to as" Dragondiffusion.com ". These conditions apply exclusively to a non-trader natural person.

 

PRICES

All product prices are indicated in euros all taxes included, excluding shipping costs (see paragraph Shipping and Delivery). Dragondiffusion.com reserves the right to modify its prices at any time without notice. From time to time, prices are subject to change in response to currency exchange rate changes,markdowns and other commercial factors. The products will be invoiced on the basis of the prices in force at the time of order registration. The products remain the property of Dragondiffusion.com until full receipt of the price by Dragondiffusion.com. The price is payable in full and in a single payment.
If you are a customer whose credit/debit card is not denominated in € euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


ACCEPTANCE OF YOUR ORDER


We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the TOS.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able.


ORDERING

All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

Dragon Diffusion offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our warehouse. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. Dragon Diffusion will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at Dragon Diffusion.
Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
The customer can order on the internet via the website www.dragondiffusion.com. Any order by a customer implies acceptance of the prices and description of the products available for sale. Dragondiffusion.com undertakes to fulfil orders received on the website only within the limits of available stocks of the products. In the absence of availability of one or more ordered product(s), Dragondiffusion.com undertakes to inform the customer as soon as possible. Then, the customer's order will be automatically canceled and the corresponding amount refunded.

Dragon Diffusion will store a record of your transactions for a minimum of one year.


SPECIAL CASE OF SPECIAL ORDERS

Dragondiffusion.com can on special request of a customer order an article not referenced in the catalog, being a special request coming directly from the customer, these orders will be neither exchangeable nor refundable.


SHIPPING AND DELIVERY

The customer can choose from the following delivery methods:
Standard home delivery in Europe is 10€, below orders of 350€.
Standard delivery to a relay point in Europe is 7.50€.
The standard international delivery is 25€.

Our delivery times are generally 3 to 4 days. However, our most popular models can sometimes be made to order. In this case the delivery time can be up to 8 days.
Any claim made after 30 calendar days after the date of confirmation of your order can not be taken into account.


PAYMENT

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time.


TRANSACTION SECURITY

Dragondiffusion.com implements all means to ensure the confidentiality and security of data transmitted on the web and on the website www.dragondiffusion.com. In this respect, the website uses a secure payment module such as SSL (Secure Socket Layer).
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.


EXCHANGE, RETURN AND REFUND

The packages must be checked by the customer within 14 days of receipt, the claims will no longer be admissible beyond this period.
Send an email to orders@dragondiffusion.com within 14 days of receipt of the goods to request a return authorization number, with the following information in the email: Name, order number, reference the product(s) to be returned.
The returned product(s) must be new, unused and in their original box perfectly intact, any product returned unpackaged with labels glued directly to the box will be refused or will be subject to a 9€ withholding on the refund.
"Express" returns for non-U. E. customers will not be accepted, only standard mail returns will be resumed.
The customer must keep the proof of deposit of the package that will be given to him by the carrier. In case of loss of the package, no refund will be made without this proof of deposit. All returned products must be returned perfectly intact.
Upon receipt of the package, Dragondiffusion.com will judge the perfect condition of the returned goods. No return will be accepted if the returned products have been visibly used or damaged by the customer and that this use or damage makes the products unfit for sale. If the return is refused by Dragon Diffusion, the products will then be returned to the customer at the expense of Dragon Diffusion.be without the customer being able to demand any compensation or right to reimbursement.
The refunding of the returns will be made subject to compliance with these conditions of return, Dragondiffusion.com will proceed to the refunding of the returned products within 15 days following the reinstatement in stock of the goods.


CUSTOMER SERVICE


For any information or question, Dragondiffusion.com Customer Service can be reached by email at the following address: orders@dragondiffusion.com or by phone at the following number: +32 2 241 35 15.


INTELLECTUAL PROPERTY


All texts, comments, works, illustrations and images reproduced on Dragondiffusion.com are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized, subject to different or even more restrictive provisions of the Intellectual Property Code. Any total or partial reproduction of the Dragondiffusion.com site is strictly prohibited without prior agreement.


RESPONSIBILITY

Dragon Diffusion SPRL has only an obligation of means for all stages of access to the website, the ordering process, delivery, customer service or subsequent services. Dragondiffusion.com cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses, or any fact qualified as force majeure, in accordance with case law.


GUARANTEE

All products offered by Dragondiffusion.com are subject to the legal guarantee provided for in Articles 1649 of the Belgian Civil Code.



PROTECTION OF PERSONAL DATA


Dragondiffusion.com reserves the right to collect data on the customer, in particular through the use of cookies in accordance with the legislation in force. The user can expressly oppose the disclosure of his contact details. To do this, he just needs to report it by writing to Dragon Diffusion, Customer Service, Rue de l’agriculture 103, 1030 Bruxelles. In accordance with the law of January 6, 1978, the user has the right to access and rectify data concerning him. Dragondiffusion.com uses cookies to recognize the customer when he connects to the site www.dragondiffusion.com. The customer can deactivate the use of these cookies at any time by selecting the appropriate parameters in his browser.


Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.